Customer feedback is extremely important during the development of new products. Helmer Scientific placed a Pro Line Countertop Platelet Storage System at an evaluation site as part of our product development process, enabling users to experience the platelet incubator and agitator in a real-world setting and provide feedback to the development team at Helmer.
Platelets must be stored within a precise temperature range with constant agitation. It takes a great deal of resources for blood suppliers to provide platelet products to hospitals, and platelet products have a very limited shelf life. For these reasons, platelets tend to be in short supply, and blood banks are constantly challenged to make sure enough platelets are available to meet patient needs. This means it is essential to have a platelet storage system that users can depend on to meet their requirements.
For Pro Line platelet storage equipment, real-world considerations from our evaluation site included reliable operation, sound level, and ease of use. User feedback from the site has been summarized in a case study, available below.