--- title: Helmer Scientific | BlueView Blog | Matt Schafer description: Helmer designs, manufactures, and markets specialized medical and laboratory products in more than 125 countries. As Technical Service Manager, Matt brings expertise in maintenance, troubleshooting, and support of all Helmer Scientific products. --- [![Helmer](https://blog.helmerinc.com/hs-fs/hubfs/HelmerScientific_September2019%20Theme/Images/helmer_logo.png?width=222&height=59&name=helmer_logo.png)](https://www.helmerinc.com/) - [Helmer Store](https://www.helmerinc.com/search?search%5B0%5D=product_category%3Adisposables&search%5B1%5D=product_category%3Aparts_and_accessories) - [Help Center](https://www.helmerinc.com/knowledge-center) - [Blog](https://blog.helmerinc.com/) - [Manuals](https://www.helmerinc.com/manuals) - [Distributor Resources](https://www.helmerinc.com/distributor-resources) - [Contact Us](https://www.helmerinc.com/contact-us) - [Request Quote](https://www.helmerinc.com/quote-request) - [Products](https://www.helmerinc.com/helmer-products) - - [Refrigerators](https://www.helmerinc.com/) - [Pharmacy Refrigerators](https://www.helmerinc.com/product-types/pharmacy-refrigerators) - [Vaccine Refrigerators](https://www.helmerinc.com/vaccine-refrigerators) - 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As Technical Service Manager, Matt brings expertise in maintenance, troubleshooting, and support of all Helmer Scientific products. ### Recent Posts ## [Top 10 Questions Customers Frequently Ask Technical Service](https://blog.helmerinc.com/cold-storage-temperature-calibration-0) Posted on Sep 05, 2018 by Matt Schafer [![Top 10 Questions Customers Frequently Ask Technical Service](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/external-probe-mlr102.jpg?width=1024&name=external-probe-mlr102.jpg)](https://blog.helmerinc.com/cold-storage-temperature-calibration-0) It's our goal to make service on your refrigerators and freezers as simple and straightforward as possible in order to maintain up-time, protect what you're storing, and let you focus on providing exceptional patient care. We asked our technical service team to recap the top 10... [Read more »](https://blog.helmerinc.com/cold-storage-temperature-calibration-0) ## [Making Service Simple: Checking the Temperature Calibration](https://blog.helmerinc.com/cold-storage-temperature-calibration) Posted on Mar 19, 2018 by Matt Schafer [![Making Service Simple: Checking the Temperature Calibration](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/temperature-calibration.jpg?width=1024&name=temperature-calibration.jpg)](https://blog.helmerinc.com/cold-storage-temperature-calibration) Helmer Scientific recommends regularly checking the calibration of the displayed temperature reading on all of its temperature controlled products. This helps ensure your products are being stored at the correct temperature. Checking the calibration is a simple step which should... [Read more »](https://blog.helmerinc.com/cold-storage-temperature-calibration) ## [Making Service Simple: Changing Chart Paper in a Temperature Chart Recorder](https://blog.helmerinc.com/making-service-simple-changing-chart-paper) Posted on May 12, 2017 by Matt Schafer [![Making Service Simple: Changing Chart Paper in a Temperature Chart Recorder](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/changing-alarm-setpoints-blog.jpg?width=1024&name=changing-alarm-setpoints-blog.jpg)](https://blog.helmerinc.com/making-service-simple-changing-chart-paper) Regular maintenance of your Helmer product doesn’t have to be difficult. Our How-To video series provides step-by-step instruction for several routine maintenance tasks.  Follow along as one of our qualified service technicians guides you through these detailed procedures. The... [Read more »](https://blog.helmerinc.com/making-service-simple-changing-chart-paper) ## [Making Service Simple: Routing an External Temperature Probe on the MLR102 Countertop Refrigerator](https://blog.helmerinc.com/making-service-simple-routing-external-temperature-probe-mlr102) Posted on Mar 31, 2017 by Matt Schafer [![Making Service Simple: Routing an External Temperature Probe on the MLR102 Countertop Refrigerator](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/external-probe-mlr102.jpg?width=1024&name=external-probe-mlr102.jpg)](https://blog.helmerinc.com/making-service-simple-routing-external-temperature-probe-mlr102) Regular maintenance of your Helmer product doesn’t have to be difficult. Our How-To video series provides step-by-step instruction for several routine maintenance tasks.  Follow along as one of our qualified service technicians guides you through these detailed procedures. [Read more »](https://blog.helmerinc.com/making-service-simple-routing-external-temperature-probe-mlr102) ## [Making Service Simple: Changing Alarm Settings](https://blog.helmerinc.com/making-service-simple-changing-alarm-setpoints) Posted on Mar 24, 2017 by Matt Schafer [![Making Service Simple: Changing Alarm Settings](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/changing-alarm-setpoints-blog.jpg?width=1024&name=changing-alarm-setpoints-blog.jpg)](https://blog.helmerinc.com/making-service-simple-changing-alarm-setpoints) Regular maintenance of your Helmer product doesn’t have to be difficult. Our How-To video series provides step-by-step instruction for several routine maintenance tasks.  Follow along as one of our qualified service technicians guides you through these detailed procedures. [Read more »](https://blog.helmerinc.com/making-service-simple-changing-alarm-setpoints) ## [Making Service Simple: Filling a Probe Bottle](https://blog.helmerinc.com/making-service-simple-filling-probe-bottle) Posted on Mar 16, 2017 by Matt Schafer [![Making Service Simple: Filling a Probe Bottle](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/probe-bottle-blog.jpg?width=1024&name=probe-bottle-blog.jpg)](https://blog.helmerinc.com/making-service-simple-filling-probe-bottle) The probe bottle in your Helmer freezer or refrigerator contains a product simulation solution which helps replicate the temperature of the products being stored within the unit. The number and location of probe bottles varies by model. In order to maintain a true representation... [Read more »](https://blog.helmerinc.com/making-service-simple-filling-probe-bottle) ## [Making Service Simple - A How-To Video Series: Calibrating a Temperature Chart Recorder](https://blog.helmerinc.com/making-service-simple-calibrating-chart-recorder) Posted on Mar 10, 2017 by Matt Schafer [![Making Service Simple - A How-To Video Series: Calibrating a Temperature Chart Recorder](https://blog.helmerinc.com/hs-fs/hubfs/Images/Technical%20Service/temperature-chart-blog.jpg?width=1024&name=temperature-chart-blog.jpg)](https://blog.helmerinc.com/making-service-simple-calibrating-chart-recorder) Quarterly calibration of your Temperature Chart Recorder is a simple way to ensure its accuracy. A NIST certified independent thermometer placed inside the unit next to the temperature probe will verify the instrument is recording correctly. If properly calibrated the... [Read more »](https://blog.helmerinc.com/making-service-simple-calibrating-chart-recorder) ## [Making Service Simple — A How-To Video Series for Maintaining your Helmer Product: SD Card Replacement](https://blog.helmerinc.com/making-service-simple-sd-card-replacement) Posted on Feb 27, 2017 by Matt Schafer [![Making Service Simple — A How-To Video Series for Maintaining your Helmer Product: SD Card Replacement](https://blog.helmerinc.com/hs-fs/hubfs/Images/Products/sd-card-video-blog.jpg?width=1024&name=sd-card-video-blog.jpg)](https://blog.helmerinc.com/making-service-simple-sd-card-replacement) Servicing your Helmer product just got a little easier.  Our qualified service technicians will guide you through some common maintenance procedures in our How-To video series providing detailed instruction for maintaining your unit. The first video in our series focuses on... [Read more »](https://blog.helmerinc.com/making-service-simple-sd-card-replacement) ### Welcome Welcome to the Helmer Blue View Blog. We aim to share relevant, actionable content for the blood bank, laboratory, and pharmacy. 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